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FAQ

Here are some Frequently Asked Questions we receive regularly. If you cannot find your answer below, please don't hesitate to contact us.

 

Why buy from the Cheap Laptop Company?
We do the refurbishing, we are not a third party seller like other companies. Therefore we have all the technological expertise to make sure that the product we sell is of the highest of standard. This coupled up with are renowned customer service, warranty and support services make use second to none.

We have been in Refurbished Laptop and Computer sales business since 2004 so we are here to stay.

We also pursuing a greener approach to IT and in fact buying a refurbished laptop will reduce your carbon footprint compared to buying new.


Where do the products come from?
We source our products from large corporations businesses. Many of these businesses change there IT on a regular basis. We put them through a full refurbishing process which includes wiping of data, full health check and upgrading.


Does "refurbished" mean that the units where broken?
No, these units have not been bought faulty or broken and repaired. They come from a working environment.


What comes installed?
An operating system will be installed as stated on the products page. If there is any additional software installed this will also be mentioned on the product page.


Battery life?
Batteries are tested to confirm that the accept a charge, however there is no guarantee how long the battery will last for. Batteries are a consumable item and will need to be replaced from time to time depending on use. In some occasions batteries will be untested but this will be mentioned on the product page.


What warranty is included?
A 3 month warranty is included as standard. However many of our products will come with a longer warranty. The length of the warranty will be stated on the product page.


How can I pay?
We accept all major credit and debit cards through our payment partners PayPal and Google checkout. We also accept payment via bank transfer or cheque/postal order. Please contact us if you wish to use these alternative methods.


How is my order delivered and how quickly will it arrive?
We use Parcelforce to deliver our items in the UK and Ireland. Generally we dispatch items the same day or next working day. Delivery time takes between 1 – 2 working days.


What if I have a problem with my items?
If you are having problems with your item, please contact us. Make sure to include your order details to help with a swift resolution.